We are experts in support for small and medium sized businesses. Our engineers hold industry certifications and have vast experience in network, server, voice and IT maintenance.
Support Plans and Features |
Silver |
Gold |
Platinum |
|---|---|---|---|
| Remote Support/Voice Support Remote support using secure remote access software to access your PC or server. |
Unlimited* | Unlimited* | Unlimited* |
| Onsite Support Support ticket raised: An IT engineer will attend site to rectify issues that cannot be solved remotely. |
Pay per callout | Pay per callout | Pay per callout |
| Server Health Checks A daily health check of your server to ensure everything is working ok |
✓ | ✓ | |
| Network & Server Security Check Safety and security check of your server to check for unauthorised access attempts or network attacks |
✓ | ✓ | |
| Real Time Server and Network Monitoring Real time monitoring of your mission critical server and network with real time alerting in the event of failures. |
✓ | ✓ | |
| Workstation Monitoring Monitoring of workstation health and security |
✓ | ||
| Server and Network Management Management and administration of your servers and network. |
✓ | ||
| Monthly Executive Report A monthly summary report for management detailing overall system health and performance of network. |
✓ | ||
| IT Consulting Strategic advice and future proofing of IT business strategy. |
✓ | ✓ | ✓ |
| Service Level Agreement Service level agreement on IT services. |
✓ | ✓ | ✓ |
| Reduced Engineer Rates Discounted rates are applied to all support contract holders. |
✓ | ✓ | ✓ |
| *Fair usage policy applies. |